FrostyBet Casino Privacy Policy
At FrostyBet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at https://frostybet.com/ or use any of our services. By accessing our platform — whether through the FrostyBet casino login page, the games lobby, or our promotional offers — you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before using our services.
FrostyBet Casino is operated by Green Champions Leader S.R.L., a company incorporated in Costa Rica, San Jose, Montes de Oca, San Pedro, Los Yoses, with registration number 3-102-917157. We are licensed by the Curaçao Gaming Authority under license no. OGL/2023/155/0098. Our commitment to responsible data handling is central to how we operate and how we serve our players worldwide.
1. Information We Collect
When you register an account, place bets, or interact with our FrostyBet platform, we may collect the following categories of personal data:
1.1 Registration and Identity Data
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Username and password credentials used for the FrostyBet login
- Copies of government-issued identification documents
- Proof of address documentation
1.2 Financial and Transaction Data
- Payment method details, including card numbers (Visa, Mastercard) and cryptocurrency wallet addresses
- Deposit and withdrawal history
- Transaction amounts and currency selections
- Records of bonus activations, including any FrostyBet promo code usage
1.3 Technical and Usage Data
- IP address, browser type, and device information
- Pages visited, games played, and time spent on our platform
- Cookie identifiers and session tokens
- Log data and clickstream information
1.4 Communications Data
- Messages sent via live chat, email (support@frostybet.com), or through our Frenzy virtual assistant
- Records of any queries, complaints, or feedback you submit to us
- Marketing preferences and consent records
2. How We Use Your Information
We at FrostyBet Casino use the personal information we collect for a variety of purposes, all in accordance with applicable data protection laws and our regulatory obligations under the Curaçao Gaming Authority license.
2.1 Account Management and Service Delivery
- We process your data to create and manage your account, including facilitating the casino FrostyBet login process
- We use your identity and financial information to verify your eligibility and comply with Know Your Customer (KYC) requirements
- We process your payment data to handle deposits and withdrawals efficiently
- We use your contact details to deliver account notifications, transaction confirmations, and security alerts
2.2 Legal and Regulatory Compliance
- We are required to verify your age and identity before you can access any real-money services
- We retain financial records as required by anti-money laundering (AML) legislation
- We may be required to share your data with regulatory authorities, law enforcement agencies, or our licensing body upon lawful request
- We use your data to enforce our responsible gambling policies and detect problem gambling patterns
2.3 Promotions and Personalised Offers
Our FrostyBet Casino promotional system — including welcome bonuses, reload offers, free spins, and no deposit bonus campaigns — requires us to track bonus eligibility and wagering progress. We use your account data to ensure that offers such as the FrostyBet no deposit bonus are correctly applied and that wagering requirements are accurately monitored. If you have opted in to marketing communications, we may use your data to send you personalised offers, including information about any active frostybet promo code campaigns.
2.4 Fraud Prevention and Security
- We analyse account activity and transaction patterns to detect suspicious behaviour
- We use technical data to identify and prevent unauthorised access to player accounts
- We may cross-reference your information with third-party fraud prevention databases
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: Processing required to deliver our gaming services and fulfil our obligations to you
- Legal obligation: Processing required for compliance with our licensing conditions and applicable law
- Legitimate interests: Processing undertaken to protect our business, prevent fraud, and improve our services
- Consent: Processing based on your explicit consent, such as receiving marketing communications or accepting cookies
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies across our FrostyBet platform to enhance your browsing experience and gather analytics data. Cookies allow us to remember your preferences, maintain your session after you complete the frosty bet casino login, and serve you relevant content. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.
5. Data Sharing and Third Parties
We do not sell your personal data. However, we may share your information with trusted third parties where necessary:
- Payment processors: To facilitate deposits and withdrawals
- Game providers: Including Pragmatic Play, BGaming, Evoplay, and others who power our casino FrostyBet gaming library
- Identity verification services: To fulfil our KYC obligations
- Analytics providers: To understand how players use our platform
- Regulatory authorities: Where disclosure is required by law or our Curaçao Gaming Authority license
6. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations. Financial transaction records are kept for a minimum of five years following account closure. If you have not completed identity verification, documents must be uploaded within 30 days of registration or your account may be locked until they are supplied.
7. Your Rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data, subject to our legal retention obligations
- The right to object to or restrict certain types of processing
- The right to withdraw consent for marketing communications at any time
- The right to lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at support@frostybet.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.
8. Restricted Countries and Data Processing
We do not knowingly collect personal data from individuals residing in countries where our services are restricted. This includes residents of the United States, United Kingdom, United Arab Emirates, and other jurisdictions listed in our Terms and Conditions. If we discover that we have inadvertently collected data from a restricted territory, we will take steps to delete that information promptly.
9. Security Measures
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security infrastructure includes SSL encryption across all pages — including the frostybet casino login and payment pages — alongside firewalls, access controls, and regular security assessments. Despite these precautions, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password and keep your account credentials confidential.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on our website or by sending you an email notification. We encourage you to revisit this page periodically to stay informed about how we protect your information. Continued use of our FrostyBet Casino services following any update constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our support team via live chat, available 24/7, or by emailing us at support@frostybet.com. Our team at FrostyBet is here to assist you and ensure your experience on our platform is safe, transparent, and enjoyable.
Content updated: July 23, 2026